My hours of operation

(CST UTC -6)

Tues/Thurs/Sat/Sun - 10-6 pm

If you have questions about any aspect of my Terms of Service, please do not hesitate to contact me. I am happy to clarify any points made here, and I encourage you to communicate with me!

To view my work queue, please follow this link

Work Queue

I- Payment

All payments must be made in USD via Stripe.

I will send you an invoice upon accepting your commission. However, you are not expected to pay this total price upfront unless you commission a sketch piece. To secure your commission slot, 5% of the total cost is expected at the acceptance of your commission.

• You will receive an invoice from me within 2-3 business days from the point of acceptance. Failure to pay this within 48 hours of sending the invoice will cancel your commission.

1. If you have issues with invoicing, contact me as soon as possible. I will assume your commission slot is forfeited if you do not make an effort to contact me within 48 hours of when I inform you the invoice has been sent.

I can provide payment plans for any commissions in which the price exceeds $100

• Payment plans are case by case and subject to variation in terms

1. Failure to complete your payment plan by the agreed-upon timeline will result in a cancellation of your commission. No work will be delivered.

2. I do not provide payment plans by default; you must discuss this with me in advance.

Deadlines will incur extra fees, which will be discussed before invoicing.

• This includes rush orders. Rush orders will take priority in any current waitlist.

1. Rush orders are commissions that must be delivered within three weeks from the invoice date.

2. Any commission that must be completed by a specified date, regardless of rush order status, is considered a commission with a deadline.

Chargebacks are not allowed once payment has been made at any point during the commission process. Please note: Requesting a refund and allowing me time to communicate and process your refund is not considered a chargeback.

• I WILL contest your chargeback

1. chargebacks will result in the cancellation of your commission and blacklisting

Commissions are NOT first come, first serve. I will choose which commissions I will accept.

• if you are uncomfortable with this style of commissioning, please do not commission me

1. you will be notified if your commission has been accepted

2. your position in the queue will be communicated to you, and your timeline of commission completion will be communicated appropriately

3. please refer to my commission queue(linked at the top) before asking me directly for updates on your commission

Refunds

You reserve the right to a refund as long as you communicate with me effectively. Please let me know your desire for a refund and allow me time to respond to your request. I am more than happy to resolve any issues if you are not satisfied with your commission process before completion.

I will only provide partial refunds(half the amount of payment received) once I have begun the final renders of a commission as it is considered finalized. I do not provide refunds once a commission has been completed and turned over to the commissioner.

If I cannot finish your commission or I decide to cancel your commission, I will provide you with a full refund. However, I will not provide you with any files or assets of unfinished work.

II- Timeline

The commission timelines I provide are rough estimates. More complex pieces will take much longer to complete, anywhere from one to three months.

• I will always communicate estimated times on what to expect for your personal commission timeline.

The default commission timeline is as follows.

• Forms - You will begin commission requests by filling out a commission form

1. Invoice - Once I have accepted your commission, I will send you an invoice within 72 business hours

2. Sketch - Once the 5% downpayment has been paid, I will begin the sketch phase

3. Linework - Once major revisions and sketches have been finalized, I will start linework

4. Rendering - Once final linework tweaks have been made, I will start colors and rendering

Significant revisions can only be made within the sketch and lining phase*

• Significant revisions involve any changes to anatomy, clothes, or background. This includes hair and accessories

Minor tweaks can be made at any point, even during the final rendering

• minor tweaks involve adjustments to lighting and values, colors, and any text or symbols when applicable

III- Communication

Initial commission requests must be made via the provided Google forms

• If the form is unavailable, then commissions are currently closed.

You must be able to provide a mode of communication through direct message or email.

• Emails are my preferred method for prompt communication when discussing updates, minor/significant tweaks, and miscellaneous items. If you do not wish to email me for day-to-day communication, discord direct messaging is my secondary preference.

1. If communication over discord must happen, please be considerate and respond promptly.

If you fail to communicate promptly, I reserve the right to cancel your commission.

• I will always give a warning when inadequate communication happens

1. Communication is considered inadequate when more than three business weeks have passed since the last response from both parties.

Please inform me ahead of time if you would not like me to stream the progress work of your art. By default, I stream all commission work and will assume it is safe to do so for all commissions.

Please refrain from asking me for updates directly when possible

• I will provide updates as I make them, and my queue list will be updated as needed. I will do my best to update you as frequently as possible, but please remember I am a part-time worker and a full-time student.

1. However, you can remind me for updates if three weeks have passed without progress.

IIII- Credits

My art is intended for personal use by default; commercial use must be discussed before payment arrangements are made.

You cannot repost my art to other websites without prior permission

• I must be aware of where my art is posted, and you must link to at least one of my social media profiles. If you're unsure which profile to link to, my Twitter @robuttrock is preferred.

Please do not remove my watermarks or signatures when reposting my art.

• my art must be watermarked when posting to any website, 

Art can be used for profile pictures with correct credits linking to my accounts

Without prior notification, I reserve the right to use your commissioned pieces for promotional work, my portfolio, and commission advertisements on any platform.

V- Commercial Rights

My art is not to be used for NFTs or AI under any circumstances

Commercial use is any art intended for 2D assets for activities such as streaming, ARPGs, closed species, website graphics, etc.

• Commercial use is any usage of art where monetization is in effect. This includes Streaming on youtube and twitch, vtuber activities, merchandise, trailers, etc.

• Please ask me if you are unsure if your commission counts for commercial use.

Commercial rights will be an additional 20% of the original price of the commission

• this price will be included and noted in the invoices I send to you

1. this price is none negotiable and must be paid in full at the time of invoicing

I do not sell commercial rights for store merchandise or personal merchandise sales unless explicitly discussed with the commissioner. I will not use commercial work for personal sales or merchandise unless previously agreed-upon terms have been met with the commissioner.

VI- Blacklisting

Please do not harass anyone that is on my blacklist

• their position on my blacklist is due to violations of my ToS, and set in place as a warning for other artists

Those on my blacklist cannot receive art, adopts, merchandise, or products I made, including the following provided by others through me.

• anyone who is caught circumventing my blacklist to provide the mentioned parties with my products will also be included on my blacklist

I am not required to inform anyone that they have been added to my blacklist, nor am I obligated to explain why. Do not ask me. Attempts to contact me in someone’s stead for removal from my blacklist will result in the mentioned parties’ addition to my blacklist.